At Dr.Jain’s Vastu, we are committed to ensuring your satisfaction. Please review our policies carefully as they outline the processes for product returns and clarify our service refund terms.
Product Return Policy
Eligibility:
- Defective or Damaged Products: If you receive a product that is defective, broken, or damaged, you must notify us within three (3) days of delivery.
- Timely Notification: To be eligible for a return, your complaint must be raised within the specified three-day period.
How to Initiate a Return:
- Contact Us: Reach out via our email ([email protected]) or WhatsApp customer support directly on +91-9886971217. Please include your order number, delivery details, and a description of the issue.
- Verification: Our team will review your complaint and may request additional information or photographic evidence to verify the defect or damage.
- Resolution:
- Return & Refund: Once your claim is verified, you can opt for a refund. Refunds will be processed through the original mode of payment. Courier charges will be levied.
- Replacement: If you prefer a replacement and if the product is available, we will arrange for an exchange. Courier charges will be levied.
- Product Return: For replacements, you may be required to return the defective product in its original condition and packaging.
Important Notes:
- Claims received after three days from the delivery date will not be eligible for a return, refund, or replacement.
- Products showing signs of misuse or alteration may not qualify for a refund or replacement.
Service Refund Policy
Non-Refundable Services:
- Final Payment: All payments made for our services are final. Once the payment is completed, no refunds will be issued.
- No Refund Requests: Customers are advised to review the service details and terms before making a payment, as refunds cannot be requested after the service is confirmed.
Before Purchasing:
- Review Service Details: Ensure that you understand the scope and conditions of the service before proceeding with the payment.
- Contact Us: If you have any queries or need further clarification regarding our services, please contact our support team prior to completing your payment.
General Terms
- Policy Amendments: Dr.Jain’s Vastu reserves the right to modify or update this policy at any time without prior notice.
- Jurisdiction: Any disputes arising from this policy will be subject to the jurisdiction of the relevant courts.
- Contact Information: For any further inquiries or clarification, please reach out to our customer support team via the contact details provided on our website.
By using our website, purchasing products, or booking our services, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
This policy is designed to ensure a fair process for all our customers while protecting the integrity of our services and products. If you have any questions, please do not hesitate to contact us.